Privacy Policy
About This Policy
This Privacy Policy explains how Magic Mops uses, stores, and protects your personal data. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Magic Mops acts as the data controller for the personal data we process. This policy applies to data collected through our website (magicmops.co.uk), bookings (via website, phone, email, or other means), and during the provision of our cleaning services.
By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our services. We may update this policy from time to time; please check the "Last Updated" date for changes.
For questions about this policy or your personal data, contact us at the details provided in the "Contact Us" section.
Information We Collect
We collect personal data only when necessary to provide our services, respond to inquiries, or improve our operations. The types of data we may collect include:
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Contact details: Name, email address, phone number, and postal address (including the address where cleaning services will be performed).
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Payment information: Bank or card details for processing the £50 deposit and any remaining balance (we use secure payment providers and do not store full card details).
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Booking details: Service preferences, such as cleaning requirements, dates, and times.
Personal Data
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Inquiry sources: How you heard about us (e.g., via website or referral).
- Technical data: Device information, IP address, browser type, and usage patterns (collected automatically via cookies or similar technologies for website functionality).
Non-Personal Data
We collect this data through:
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Website forms (e.g., booking or quote requests via Wix Bookings).
- Phone or email communications.
- During service delivery (e.g., confirming cleaning addresses).
We do not collect sensitive personal data (e.g., health information) unless it is voluntarily provided and relevant (e.g., pet allergies for safety reasons).
How and Why We Use Your Information
We process your personal data for specific purposes, based on lawful grounds under the UK GDPR. The main purposes and bases are:
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To Perform a Contract: To process bookings, provide quotes, schedule and deliver cleaning services, and manage payments (including the £50 deposit and 30-day balance). Lawful basis: Necessary for the performance of a contract with you.
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Legitimate Interests: To respond to inquiries, improve our services (e.g., analysing booking trends), prevent fraud, and maintain operational efficiency. We balance these interests against your rights and only process data where necessary.
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Consent: For marketing communications (e.g., emails about eco-friendly cleaning tips or promotions). You can withdraw consent at any time via the unsubscribe link or by contacting us.
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Legal Obligations: To comply with tax, accounting, or regulatory requirements (e.g., retaining payment records).
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We do not use automated decision-making or profiling that significantly affects you.
Sharing and Disclosure of Your Information
We do not sell your personal data. We share it only when necessary and with appropriate safeguards:
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Service Providers: With trusted third parties who assist us, such as Wix (for bookings and website hosting) or payment processors (e.g., for the £50 deposit). These providers are contractually required to protect your data and use it only for the specified purpose.
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Legal Requirements: If required by law, such as to comply with a court order or regulatory authority.
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Business Transfers: In the event of a merger, acquisition, or sale of Magic Mops, your data may be transferred, but we will notify you and ensure continued protection.
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We do not share data for marketing purposes without your consent.
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typical retention periods include:
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Inquiry data (e.g., name, email)
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Retention period: 12 months from inquiry date
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Reason: To respond and follow up
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Booking and service data
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Retention period: 7 years from last service
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Reason: Legal/tax obligations
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Payment data (e.g., deposit records)
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Retention period: 7 years from payment date
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Reason: Accounting and dispute resolution
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Technical data (e.g., IP logs)
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Retention period: 12 months
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Reason: Website improvement and security
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After these periods, data is securely deleted or anonymized. You can request deletion earlier (see "Your Data Protection Rights"), subject to legal requirements.
Data Security
We take reasonable steps to protect your personal data from loss, theft, unauthorized access, or disclosure. These include:
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Secure servers and encryption for online bookings and payments (via Wix and payment providers).
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Access controls limiting data to authorized personnel only.
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Regular security reviews.
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While we strive for strong protection, no online transmission or storage is 100% secure. If a breach occurs, we will notify you and authorities as required by law.
Your Data Protection Rights
Under the UK GDPR, you have the following rights regarding your personal data:
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Access: Request a copy of the data we hold about you.
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Rectification: Correct inaccurate or incomplete data.
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Erasure (Right to be Forgotten): Request deletion where no longer needed, subject to legal obligations.
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Restriction: Limit processing in certain circumstances (e.g., while accuracy is verified).
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Portability: Receive your data in a structured format or have it transferred to another controller.
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Objection: Object to processing based on legitimate interests or for marketing.
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Withdraw Consent: Stop consent-based processing (e.g., marketing) at any time.
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To exercise these rights, contact us at the details below. We will respond within one month (extendable by two months for complex requests). There is no fee unless the request is excessive. If unsatisfied, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies (e.g., via Wix) to enhance functionality and analyze usage:
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Essential Cookies: For site operation (e.g., booking forms).
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Functional Cookies: To remember preferences (e.g., service options).
You can manage cookies via your browser settings. Refusing cookies may limit site features.
Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it. Parents/guardians should contact us if concerned.
Links to Other Websites
Our website may link to external sites (e.g., Wix or payment providers). We are not responsible for their privacy practices. Review their policies before providing data.
Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted here with a new "Last Updated" date. For significant changes, we may notify you via email or website notice. Continued use after changes constitutes acceptance.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
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Email: info@magicmops.co.uk
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Phone: 07459813731
For complaints, you can also contact the ICO at ico.org.uk or by phone at 0303 123 1113.